Toyota Motor Corporation (hereinafter referred to as the "Company") has established its own basic policy toward the protection of customer's personal information as explained below under its understanding that it is an important social liability of an enterprise to be compliant with Personal Information Protection Law in Japan (hereinafter referred to as "PIP Law")and handle any and all information pertaining to any customer's name, its address, its telephone number, its E-mail address, etc. by which such customer can be identified (hereinafter referred to as "Personal Information") in a proper manner.
The Company will, when obtaining any Personal Information, identify the purpose of use thereof and obtain it to the extent it becomes necessary and through a lawful and fair manner.
When any customer should contact our "Customer Assistance Center" mentioned below (hereinafter referred to as "CA Center", any communication are to be recorded in order to confirm the details.
In addition, the Company has adopted a number displaying system so that the Company may return a call to such customer for a follow up in case of necessity. We would appreciate your understanding in this regard.
We will never use any Personal Information obtained pursuant to the Clause 1. above for any purpose beyond the purpose of use without obtaining a prior consent from the relevant customer.
The Personal Information that the Company has obtained shall be used for the following purposes only;
・ Items belonging to Personal Information to be provided;
Customer's name, address, age, telephone number, vehicle information and any other information relating to customer's counseling description
The Company shall never provide any and all Personal Information obtained pursuant to the Clause 1. above to any other Third Party without obtaining prior consent from the relevant customer, except for providing the same pursuant to 5 and 6 of the Sub-clause 1), the Clause 2 above, provided, however, that the Company may provide any Personal Information to any of its contractors to the extent only necessary to achieve the purpose of usage thereof.
Even in such a case, the Company shall request the relevant contractor to handle the relevant Personal Information in a proper manner and the Company will control the use thereof by such contractor in a suitable fashion.
The Company shall implement safety measures in a suitable manner to prevent any and all Personal Information from being accessed in an unauthorized manner, from being lost, damaged, altered, or leaked, etc. In addition to protect the Personal Information, the Company will endeavor to promote activities including regular training and education to its employees, who should handle any Personal Information.
Any customer may, by following the prescribed procedures of the Company, request the Company to disclose any and all Personal Information which has been kept by the Company and belongs to such customer. When any customer should request the Company to disclose its own Personal Information owned by the Company, such customer is kindly requested to address its request to the CA Center.
The CA Center will be willing to take care of any enquiries and/or consultations pertaining to any Personal Information, including cases that any customer should request to make any correction to, discontinue the use of and/or delete any Personal Information. In any event, any and all enquires or consultations from any customer shall be handled in compliant with the purports of PIP Law in an adequate manner.
The contact point for a customer regarding the handling of Personal Information;
LEXUS Information Desk (toll free) 0800-500-5577
Open 365 days/ year from 9am until 6pm
The Company will attempt to continue improvements in order to observe any applicable laws and regulations and/or any governmental notifications and guidelines and so that any and all Personal Information may be handled in a proper manner. Any modification thereof will be reflected in this Basic Policy from time to time.
Toyota Motor Corporation (hereafter referred to as "Toyota" or "we") regards the protection of your privacy as an issue of paramount importance. Toyota operates the "lexus.jp" Web site (hereafter referred to as "this Web site"). This page explains our policy with respect to personally identifiable information, to help you understand how we collect, use, and store your personal information.
To enable us to provide you with information about our products and services, you provide personally identifiable information that includes name, address, date of birth, gender, telephone number, and e-mail address.
In some cases, to enable us to provide information tailored to your needs, we ask for other personally identifiable information. Toyota regards such information, with the exception of required information items, as information that you have provided voluntarily.
In order to manage this Web site, Toyota collects information on the IP address used when the computer that a customer is using connects to the Internet.
We only use the IP addresses collected through this Web site to ensure the appropriate, safe management and operation of this Web site's services. In addition to preventing unauthorized access, the collection of IP addresses enables rapid identification of the cause and restoration of normal operations in the event of a failure of this Web site. We do not use or disclose IP addresses in connection with customers' personally identifiable information.
While we collect information on how you use this Web site's services, we preserve the anonymity of individual users in the use or disclosure of this information. However, when we deem it necessary for the protection of this Web site or of its users, we may implement measures by using IP addresses to identify individuals.
In some cases, we use cookies to upgrade the services offered by this Web site.
Cookies make accessing contents more convenient for users that are revisiting this Web site. Cookies do not impinge upon your privacy or adversely affect your computer. It is possible to set your browser to refuse cookies or to alert you when cookies are being sent. However, as a result of setting your browser to refuse cookies some parts of this Web site may not function properly.
To constantly provide you with easy-to-use, helpful information services, this Web site uses Nielsen//NetRatings' comprehensive web analytics system (SiteCensus), which enables Toyota to track user access trends by accumulating user-volume, page-view statistics and other data.
For more details on SiteCensus' privacy policy, please refer to the URL below.
We use SSL (Secure Socket Layer: an industry-standard security function that encrypts and transmits information online) to ensure that personally identifiable information that you send to us via this Web site is kept secure. Using an SSL compatible browser ensures that the personally identifiable information that you send and receive is encrypted automatically.
The various pages in this Web site for registering personally identifiable information include reasons why each item of personally identifiable information is required.
Toyota does not use the personally identifiable information that you register through this Web site's pages for any purposes other than those stated in the respective pages.
In some cases, depending on the type of service that you request through this Web site, we notify third parties of your personally identifiable information to the extent necessary. Each time that you apply to use such services, Toyota notifies you that your personally identifiable information will be provided to third parties and requests your permission.
(For example, if you have selected a particular car dealer when requesting a catalog, Toyota will provide that information to the car dealer. Also, Toyota will provide that information to research companies for in-house surveys. Further, we will notify carriers of information such as your name and address so that we can send the catalog.)
Including the abovementioned cases, we will not disclose your personally identifiable information to third parties without your prior consent. However, we may disclose your personally identifiable information without your consent when we deem it necessary in emergencies for the protection of human lives or human rights, when cooperating with requests based on laws and regulations from public agencies such as judicial institutions or police forces, or when acting in accordance with other laws and regulations.
Toyota implements strict data management practices to ensure that personally identifiable information provided by you via this Web site is not lost or damaged. Also, we undertake stringent data security measures. Users' personally identifiable information is stored in an environment that can only be accessed by the managers of this Web site. And, Toyota ensures that such information is not leaked to third parties or tampered with by outside parties.
When outsourcing work related to the operation of this Web site and to the use or management of your personally identifiable information, Toyota carries out rigorous monitoring and management of the commissioned companies' handling of personally identifiable information.
This Web site contains links to third-party web sites. Please check respective policies with regard to the handling of personally identifiable information at those web sites.
You are responsible for your use of this Web site. Toyota does not assume any responsibility whatsoever for any damages arising from the use of various types of information that have been obtained by using personally identifiable information from this Web site or third-party web sites that have links in this Web site.